Privacy Policy

TedOS is a software platform designed to help customers generate and manage marketing assets, funnels, lead communications, CRM workflows, appointment booking, automation, and related business operations.

The Platform may help customers create or manage materials such as:

• Ideal client profiles
• Marketing messages
• Brand stories
• Offers
• Video sales letter scripts
• Free gift outlines or blueprints
• Facebook and Instagram ad copy
• Email nurture sequences
• Funnel page copy
• Appointment booking page copy
• Calendar page copy
• Thank-you page copy
• Email and SMS show-up confirmation sequences
• Brand color recommendations
• CRM records
• Lead records
• Sales pipeline activity
• Automations
• Funnels
• Calendar bookings
• Payment-related workflows
• Calls, emails, texts, and related prospect communications

The TedOS End User License Agreement confirms that the Platform may include artificial intelligence or machine-learning components, and that Platform usage may be monitored for security, compliance, abuse prevention, and system optimization.

This is an overall Privacy Policy for TedOS. It applies to both our public-facing websites and the logged-in Platform, including CRM, funnel, AI, communication, payment, tracking, automation, and support-related features.

This Privacy Policy does not replace any applicable Subscription Agreement, End User License Agreement, Data Processing Addendum, customer agreement, payment processor agreement, or third-party platform terms. If there is a conflict between this Privacy Policy and a written agreement between TedOS and a customer, the written agreement may control to the extent stated in that agreement.

TedOS is primarily a business-to-business software platform. In many cases, our customer is a business, and individual users access the Platform on that customer's behalf.

Some information entered into the Platform may relate to the customer's own leads, prospects, clients, contacts, or business operations ("Customer Data"). As between TedOS and the customer, Customer Data is generally controlled by the customer, subject to the applicable Subscription Agreement, EULA, and any other written agreement between TedOS and the customer.

Customers are responsible for ensuring they have the necessary rights, permissions, notices, and consents to submit Customer Data to the Platform and to use the Platform to contact, market to, advertise to, process payments from, or otherwise communicate with their leads, prospects, clients, or contacts.

We may collect the following categories of information.

We may use information for the following purposes:

• To provide, operate, maintain, and improve the Platform
• To create and manage user accounts
• To generate AI-powered marketing content and recommendations
• To provide CRM, funnel, calendar, automation, communication, and payment-related functionality
• To process questionnaire responses and Platform inputs
• To deliver customer support
• To send administrative, transactional, security, billing, and service-related communications
• To send email or SMS communications at the direction of customers or users
• To analyze Platform usage and improve user experience
• To monitor security, prevent abuse, and enforce our agreements
• To troubleshoot technical issues
• To personalize Platform workflows and outputs
• To process billing and payments
• To support advertising, analytics, attribution, and marketing
• To develop, test, improve, and optimize our products, systems, workflows, automations, prompts, models, and services
• To create aggregated, anonymized, or de-identified data
• To comply with legal obligations
• To protect the rights, safety, property, and security of TedOS, users, customers, and others
• To market TedOS products or services, where permitted by law

TedOS uses artificial intelligence technology, including OpenAI and other service providers, to help generate marketing content, recommendations, scripts, funnel copy, email copy, SMS copy, ad copy, brand recommendations, CRM-related content, and other business outputs.

When you submit information into AI-powered parts of the Platform, that information may be processed by TedOS and may be transmitted to third-party AI providers, infrastructure providers, CRM providers, or other service providers as necessary to provide, maintain, secure, support, test, and improve the Platform.

Use of third-party AI services may be subject to the applicable provider's terms, policies, account settings, and data-processing commitments. TedOS may configure or use third-party AI services in a manner intended to support the Platform, but TedOS does not control all independent practices of third-party providers.

TedOS may use, analyze, process, retain, transform, and derive insights from information submitted to, generated by, or collected through the Platform — including Customer Data, AI Content, prompts, questionnaire responses, CRM activity, communications metadata, funnel activity, usage data, and generated outputs — for purposes including:

• Operating and providing the Platform
• Generating, improving, and personalizing Platform outputs
• Developing, testing, maintaining, and improving TedOS products, services, prompts, workflows, automations, recommendations, quality-control systems, and internal models
• Improving accuracy, relevance, performance, reliability, safety, abuse prevention, and user experience
• Debugging, troubleshooting, security monitoring, fraud prevention, and compliance enforcement
• Creating aggregated, anonymized, de-identified, or derived data
• Analytics, benchmarking, research, reporting, and business intelligence
• Developing new features, products, services, systems, or commercial offerings

TedOS may use aggregated, anonymized, de-identified, or derived data without restriction, provided such data does not identify a specific individual or customer in a manner prohibited by applicable law or a written agreement between TedOS and the customer.

Customer Data and AI Content may be used by TedOS for internal product improvement, system optimization, quality assurance, model improvement, prompt improvement, automation improvement, and related business purposes, unless a separate written agreement expressly limits such use.

TedOS does not claim ownership of Customer Data merely because it is submitted to the Platform. However, customers and users grant TedOS the rights and permissions necessary to host, process, transmit, reproduce, display, analyze, modify, create derivative technical data from, and otherwise use such information as necessary or appropriate to provide, maintain, improve, secure, and develop the Platform and related services.

Users are responsible for reviewing and approving all AI-generated content before using it in advertising, marketing, sales, customer communications, legal communications, financial communications, professional advice, or other business activities. AI outputs may be inaccurate, incomplete, unsuitable, or inconsistent.

Users should not submit sensitive personal information, regulated information, protected health information, financial account credentials, government identification numbers, or other highly sensitive data into AI prompts unless they are authorized to do so and the applicable use is lawful and appropriate.

TedOS uses a white-labeled version of GoHighLevel/HighLevel or related technology to provide CRM, funnel, automation, calendar, communication, and related functionality.

This means certain data entered into or generated through the Platform may be processed by HighLevel/GHL-related systems and service providers for purposes such as:

• Hosting and storage
• CRM functionality
• Funnel functionality
• Workflow automation
• Lead management
• Calendar booking
• Email sending
• SMS sending
• Calling functionality
• Payment integrations
• Customer support
• Analytics and reporting
• Technical operations

HighLevel's public privacy policy describes its use of reasonable administrative, technical, and organizational security measures to protect personal information, and HighLevel's privacy guidance states that customers using the HighLevel platform remain responsible for understanding and complying with privacy obligations that may apply to their own use.

The Platform may allow customers and users to send or manage emails, SMS messages, calls, voicemails, appointment reminders, confirmation messages, follow-up sequences, nurture campaigns, and other communications.

Texts, emails, and calls may be sent through GHL-native providers or other supported providers. Customers may also have the option to connect their own dedicated email sending service or other supported communications tools.

Customers and users are responsible for ensuring that all communications sent through the Platform comply with applicable laws, including laws relating to:

• Email marketing
• SMS marketing
• Telemarketing
• Consent
• Opt-outs
• Call recording
• Autodialing
• Do-not-call rules
• Consumer protection
• Advertising claims
• Data privacy

Where required, customers and users must obtain appropriate consent before sending marketing emails, SMS messages, automated messages, calls, or other communications.

Recipients may opt out of SMS messages by replying with standard opt-out language such as "STOP," where supported. Email recipients may use unsubscribe links where available.

TedOS may process communication-related data to provide the Platform, transmit messages, maintain records, troubleshoot issues, support deliverability, comply with legal requirements, and enforce applicable agreements.

TedOS uses Meta Pixel and may use other analytics, advertising, attribution, retargeting, or tracking technologies in connection with its own websites, advertising campaigns, and marketing activities.

Customers may also have the ability to install or use their own pixels, tracking codes, analytics tools, advertising tools, or similar technologies through Platform-supported functionality.

Customers are responsible for:

• Providing appropriate privacy notices on their own pages and funnels
• Obtaining any required consent for cookies, pixels, tracking, analytics, and advertising
• Configuring tracking tools lawfully
• Complying with platform terms from Meta, Google, TikTok, or other advertising providers
• Honoring opt-outs where required
• Ensuring that sensitive, regulated, or prohibited data is not sent to advertising platforms in violation of applicable laws or platform terms

We may share information with the following categories of recipients.

Customers are responsible for:

• Providing legally required notices to their own leads, prospects, clients, contacts, and users
• Obtaining required consents for marketing, email, SMS, calling, tracking, payment processing, and data processing
• Ensuring Customer Data submitted to the Platform was lawfully collected
• Reviewing AI-generated content before use
• Maintaining accurate account and contact information
• Managing their own users' access permissions
• Responding to privacy requests from individuals whose data they control, unless TedOS is legally responsible for the request
• Complying with applicable advertising, marketing, privacy, consumer protection, telemarketing, SMS, email, payment, and communications laws
• Ensuring their own funnels, web pages, forms, calendars, tracking tools, and communications comply with applicable law

We may use contact information to send marketing communications about TedOS products, services, events, offers, updates, and educational content.

You may opt out of marketing emails by following the unsubscribe instructions in the email or contacting us at support@tedmcgrathbrands.com.

Even if you opt out of marketing communications, we may still send transactional, administrative, security, billing, support, or service-related messages.

We may use cookies and similar technologies for analytics, performance, personalization, security, advertising, attribution, and remarketing.

You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of certain websites or Platform features.

Some third-party advertising networks and analytics providers may offer their own opt-out tools. Depending on applicable law, we may provide additional cookie notices, consent tools, or opt-out mechanisms.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no software platform, internet transmission, cloud system, AI system, CRM, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials and for all activity occurring under their accounts. The TedOS EULA also requires users to maintain credential confidentiality and limits access to authorized users within the customer's organization.

We retain information for as long as reasonably necessary to provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, support business operations, maintain security, improve the Platform, and fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on:

• The type of information
• The customer's subscription status
• Contractual requirements
• Legal, tax, accounting, or compliance obligations
• Backup and disaster recovery practices
• Security and fraud-prevention needs
• Product improvement and system optimization needs
• Whether the information is Customer Data controlled by a customer

We may retain de-identified, aggregated, or anonymized information for business, analytics, product improvement, research, benchmarking, system optimization, model improvement, or similar purposes where permitted by law.

TedOS is based in the United States. If you access or use the Platform from outside the United States, your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate.

These jurisdictions may have data protection laws that differ from those in your location. Where required, we use appropriate legal mechanisms for international data transfers.

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable

To exercise privacy rights, contact us at support@tedmcgrathbrands.com.

If your information was submitted to the Platform by one of our customers, we may direct your request to that customer or process the request on that customer's behalf, depending on the circumstances and applicable law.

We may need to verify your identity before fulfilling certain requests.

Certain U.S. state privacy laws, including the California Consumer Privacy Act as amended, may provide residents with specific rights regarding personal information.

Depending on whether TedOS is subject to a particular state privacy law and depending on the nature of the information involved, eligible individuals may have rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain uses such as sale, sharing, targeted advertising, or profiling.

TedOS does not intend to sell personal information in the traditional sense of exchanging it for money. However, some analytics, advertising, tracking, retargeting, or pixel-related activities may be considered "sharing," "targeted advertising," or similar regulated activity under certain privacy laws.

To submit a request, contact support@tedmcgrathbrands.com.

TedOS is not designed to collect sensitive personal information unless a customer or user chooses to submit it.

Sensitive personal information may include information such as:

• Government identification numbers
• Financial account credentials
• Precise geolocation
• Health information
• Biometric information
• Racial or ethnic origin
• Religious beliefs
• Sexual orientation
• Union membership
• Criminal history
• Other legally protected or regulated categories

Users should not submit sensitive personal information into the Platform unless they have authority to do so and the applicable use is lawful and appropriate.

The Platform is intended for business and commercial use and is not directed to children.

We do not knowingly collect personal information from children under 13. We do not intend for individuals under 18 to use the Platform without appropriate authorization and supervision.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

The Platform may include links to third-party websites, applications, tools, payment processors, calendar services, communication providers, advertising platforms, or integrations.

We are not responsible for the privacy practices of third parties. Your use of third-party services may be governed by their own privacy policies and terms.

We may update this Privacy Policy from time to time.

When we make material changes, we may notify users by posting the updated policy on our website, within the Platform, by email, or through other reasonable means.

Your continued use of the Platform after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

If you have questions about this Privacy Policy or wish to exercise privacy rights, contact us at: